1. Scope of Application

2. Personal Information We Collect

1. Core Business Information (Contact Form and Consultation Scenarios)

• Identity Identification Information: Such as your name and job title, used to establish effective communication with you and confirm the identity of the contact person.
• Company and Contact Information: Such as your company name, business email, and contact phone number, used to verify the company’s identity, deliver product quotations, solution descriptions, and cooperation matters. This is core essential information for B2B business communication.
• Requirement-Related Information: Such as the application scenarios for foam materials (automotive interiors, building insulation, etc.) and special requirements (specifications, flame retardant requirements, quantity, etc.) you provide, used to customize exclusive IXPE/IXPP foam solutions and prepare matching samples for you.

2. Website Usage-Related Information (Automatically Collected)

• Device and Access Information: When you visit msfoam.com, we may automatically collect information such as your device model, operating system, browser type, IP address, access time, and page browsing history through cookies or similar technologies. This information is used to optimize website performance, analyze user access habits, and enhance your browsing experience.
• Cookie Notice: You can disable cookies through browser settings, but this may affect the normal use of some website functions. For more information about cookies, you can contact us for detailed explanations.

3. Information from Other Scenarios

3. Purposes and Methods of Using Personal Information

1. Providing Core Business Services: Generating product quotations, customizing IXPE/IXPP foam solutions, sending samples, and following up on cooperation intentions based on your needs to ensure efficient and accurate business communication.
2. Optimizing Products and Services: Improving website functions, optimizing product performance (such as adjusting foam insulation parameters according to the needs of the construction industry), and enhancing customer service quality based on website access data and your feedback.
3. Compliance and Security Assurance: Verifying user identity information to prevent risks such as false consultations and commercial fraud, and protecting the legitimate rights and interests of both parties.
4. Necessary Information Transmission: With your consent, transmitting cooperation-related information (such as order requirements) to our cooperative parties in production, logistics, etc., to complete service delivery. However, we will require cooperative parties to strictly maintain confidentiality and only use the information for specified purposes.

4. Storage and Protection of Personal Information

1. Storage Methods and Periods

• During business communication: Stored throughout the process to ensure the smooth progress of cooperation;
• After the end of cooperation: If there are no special legal requirements, your personal information will be deleted or anonymized within 3 years;
• If you submit a deletion request and it meets the conditions, we will complete the processing within 15 working days.

2. Security Protection Measures

• Technical Level: Adopting data encryption, access permission control, firewalls, intrusion detection, and other technologies to prevent information from being illegally obtained, tampered with, or leaked;
• Management Level: Clarifying information security responsibilities, conducting regular information security training for employees, only authorizing necessary personnel to access personal information, and signing confidentiality agreements;
• Emergency Handling: Formulating emergency plans for personal information security incidents. In the event of information leakage or other incidents, we will immediately initiate an emergency response and notify you through reasonable means within 72 hours.

5. Sharing and Disclosure of Personal Information

1. With Your Explicit Consent: For example, if you authorize us to transmit information to designated third-party cooperative parties (such as your upstream and downstream suppliers).
2. Necessary for Business and Service Delivery: Sharing information with cooperative parties that provide us with technical support, logistics and distribution, and other services (such as website operation and maintenance service providers, sample courier companies). However, we will require them to strictly abide by confidentiality obligations and only use the information for specified service purposes.
3. Legal Compliance Requirements: Disclosing your personal information when required by laws and regulations, judicial organs, or administrative supervision departments, or to safeguard public interests, our own legitimate rights and interests, or the legitimate rights and interests of others.

6. Your Rights

• Right to Query and Correct: You can query and correct your personal information at any time through the contact form or the contact information at the end of this Policy. We will verify your identity and complete the processing within 5 working days.
• Right to Delete: If your personal information is no longer needed for business purposes, or if you believe we have violated relevant regulations in collecting and using your information, you can request us to delete your personal information. We will review the request and complete the deletion or anonymization processing within 15 working days.
• Right to Withdraw Consent: For personal information used with your consent, you can withdraw your consent at any time (except for scenarios where consent withdrawal affects the performance of legal obligations). After withdrawal, we will no longer use the relevant information, but this will not affect the validity of information use based on your prior consent.
• Right to File a Complaint: If you believe that our processing of your personal information violates your privacy rights, you can file a complaint with us or relevant regulatory authorities.

7. Policy Updates

8. Contact Us

• Business Email: info@msfoam.com